Problem:
Customers at Penny's first fully autonomous supermarket in Bucharest were facing long queues at checkout.
Reason:
Employees were manually checking items at the checkout, despite the system being designed for automatic scanning.
Some customers were not aware of the cashless payment system, leading to transaction cancellations.
Penny's Response:
The company attributed the queues to the initial adjustment period and the need to assist customers unfamiliar with the system.
They ensured that the queues were temporary and that the system would eventually function as intended.
Additional Notes:
The supermarket uses a smart camera system to automatically scan items.
Customers can put items directly into their bags without having to scan them manually.
If a customer changes their mind, the item can be placed back on the shelf and automatically removed from their shopping list.
Overall, the initial hiccups at Penny's autonomous supermarket highlight the challenges of transitioning to a fully automated checkout system. While the company is confident in the long-term benefits, it's crucial to ensure a smooth customer experience during the initial implementation phase.
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